back to blog

Choosing the Right HVAC Services Company: Important Questions to Ask

Choosing the right HVAC services company in White Oak, TX

Chances are, you often go above and beyond to make your home a comfortable place to live or your office a great space to work. You probably have saved an ample amount of money for a new HVAC system. So when the time comes you need HVAC services in White Oak, TX, it would be best if you also invest a little effort in researching the best of the best.

You probably already know by now that not all HVAC service contractors in White Oak, TX are the same. If you don’t want to receive mediocre workmanship and substandard materials, it’s best to do your research to ensure the HVAC service company you hire will give you the best value for your money.

What Questions To Ask An HVAC Services Contractor in White Oak, TX?

One of the ways to determine if an HVAC company is worth your time and money is to ask them a few questions before you sign any contracts. Here are ten questions you should ask:

1. What is your company’s experience with the type of HVAC system I need?

HVAC systems are not created equal. Some are more complicated than others, requiring special care and handling. Ensure the HVAC service contractor in White Oak, TX you’re talking to has ample experience with the type of HVAC unit installed in your home or office.

2. What is your company’s policy on pricing?

Get a straight answer on how much the contractor plans to charge for HVAC services in White Oak, TX you need. Most HVAC services contractors do not display the price on their website because every HVAC project is unique. The HVAC technicians need to know every project detail to provide a quote. Once a written service has been issued, a reliable HVAC company will not charge you more unless there are changes in the scope of work.

3. What type of materials and brands will you be using?

Not all materials are created equal, and not all brands are built to last. Ensure the contractor uses high-quality materials from reliable brands that will last for years. Note that high-quality materials are often pricey, making the HVAC service more costly. 

If a contractor offers a too-good-to-be-true deal, there’s a chance they are cutting corners. They may use substandard parts to replace a damaged component of your HVAC. So instead of saving money by hiring cheap HVAC services in White Oak, TX, you’ll likely spend more because a low quality component likely needs premature replacement.

4. What is the estimated time frame to complete the HVAC services in White Oak, TX?

You likely have many things on your to-do list. It would be best if you had a pretty good idea of when the contractor plans to start and finish the job so you can also manage your time well. If they can’t give you a firm answer, it might be best to look elsewhere. A professional HVAC contractor will provide you with a realistic estimate of the time needed to complete the job, based on the work required.

5. Can you provide me with a list of references?

One of the best ways to know whether a company is worth a shot is to know about the experience of the contractor’s customers. So ask your prospective HVAC services contractor in White Oak, TX for a list of references. 

A reputable contractor should have no problem giving you a list of satisfied customers. Contact them and ask about their experience working with the contractor. You can also get an insight about how it is working with the company by reading reviews left by their previous customers either on the website or review sites.

6. Will I be able to contact you in case of emergencies?

Emergencies can happen, and you’ll want to know you can reach your HVAC contractor if they occur. A dependable HVAC contractor will provide you with a way to contact them outside of business hours so you won’t have to wait for another business day to have your HVAC problem fixed. 

7. What is your company’s policy on warranty?

If something goes wrong, it’s important to know if the HVAC services company in White Oak, TX will stand by their work. Ask about the warranty and what it covers. The longer the contract, the better.

8. What type of insurance does your company carry?

In case of an accident, you’ll want to know that the contractor’s employees are covered by insurance. Ask about their policy and what it covers. You would not wish to pay for the medical expenses of an injured technician, would you? 

9. How often do you conduct training for your employees?

Technological advancements in the HVAC industry are constantly being made, and your contractor’s employees must be up-to-date on them. Frequent training ensures they can work on your system if it needs repairs properly. Better yet, ask for licenses or proof that the technicians have what it takes to carry out their duty.

10. Do you have a physical address I can visit?

It’s always best to deal with a local HVAC contractor because they are more likely to be familiar with the area and the type of systems used in local homes. A physical address also makes it easier to hold them accountable if something goes wrong.

Ask The Right HVAC Services Questions

Once you have found the right HVAC services company in White Oak, TX, don’t forget to create a list of HVAC service-related questions to ask the technician like the following:

1. What type of heating or cooling system fits my property’s structure?

Every HVAC system is unique and has its advantages and disadvantages. Some may work for your property, while others are not for you. For instance, a geothermal heat pump won’t be an excellent choice for properties without ample outdoor space. 

2. Can you help me choose the right heating or cooling system?

It’s best to choose the HVAC system that will fit your property and your needs as a consumer. Work with your contractor to find the perfect system for you and your family- one that will save you money and keep you comfortable all year long.

2. How can I save on energy costs? 

An HVAC system can be costly to operate. When you hire an HVAC services company in White Oak, TX, ask for advice on saving energy without sacrificing comfort. Some upgrades or replacements may be necessary to achieve optimal efficiency and avoid wasting money.

3. What type of filter should I use?

Not all filters are created equal, and the wrong filter can do more harm than good. Talk with your contractor about what type of filter is best for your needs and make sure they use high-quality filters.

4. What are the common problems with my type of system?

No matter how well-made your HVAC system is, it will eventually have problems. By understanding the common issues with your specific system, you can be prepared for when they occur and know when to call for HVAC services in White Oak, TX.

6. How often should I conduct maintenance?

Maintenance is key to keeping your HVAC system running smoothly and efficiently. Talk with your contractor about how often you should be conducting maintenance, and make sure to stick to the schedule. But the general rule is to get professional HVAC maintenance twice a year. 

7. My system isn’t working. What should I do?

If your HVAC system isn’t working properly, don’t try to fix it yourself. Contact a professional contractor for help. Trying to fix an HVAC system that you don’t understand can be dangerous and may end up costing you more money in the long run. 

By asking these questions, you can be sure that you’re getting the most out of your investment. Don’t hesitate to ask more questions if you’re unsure about something. A professional and reliable contractor are knowledgeable and will be more than happy to answer all your questions.

Why Choose Napps Cooling, Heating & Plumbing HVAC Services in White Oak, TX?

Napps Cooling, Heating & Plumbing is a family-owned and operated business that takes pride in our work. We have been providing quality HVAC services in White Oak, TX for years and have built a reputation as one of the best in the area.

We offer a wide range of services, from repairs, maintenance to installation, and we always use high-quality parts and equipment. Our highly trained technicians will guarantee a successful result in every project. We also offer financing options, helping you get the system you need without breaking the bank.

If you are looking for quality HVAC services in White Oak, TX, please do not hesitate to contact Napps Heating, Cooling & Plumbing today. Our well-versed and professional team will be happy to answer any questions you may have and help you choose the perfect system for your needs. 

Dial 903-758-6482 or fill out our online form to schedule an appointment. 

Contact Us Today


You don't have to sacrifice your family's comfort Financing Options Available LEARN MORE

Our Promotions

Contact Us

Contact Us Today

 Napps Cooling, Heating & Plumbing truck parked in neighborhood
 Napps Cooling, Heating & Plumbing truck parked in neighborhood
The Comfortable Choice

At Napps Cooling, Heating & Plumbing, we are proud to be the comfortable choice for Longview families and business owners. Customers know they can always trust us for:

  • 24/7 emergency service
  • Licensed and insured technicians
  • Free estimates on replacement quotes
  • Flexible financing options and specials
  • And much more!

Experience exceptional service and unmatched comfort by trusting Napps Cooling, Heating & Plumbing with your service needs. Call 903-758-6482 to request HVAC, plumbing, or refrigeration services today.